Return and Refund policy


Solset are made with love and care, each product are made special. We believe in making best quality products for you which can only be achieved, when each product is designed and manufactured with care, keeping in mind the road, conditions, and requirement of Indian consumer. 
 
We are assured that you’ll love our product. Since our products are delivered directly from the our factory after going through all the quality and performance check. We make sure you won't find any problem with the product delivered to you. But we’ll offer you a full refund and pick it up from you if any damage is caused during the transport or shipment is getting delayed by our delivery partner.
 
We advice you to record a video or take photos immediately when your package is delivered to you, that will assure us the damage being caused during delivery. Without sufficient proof of damage product being delivered, we won't be able to accept it.
 
Solset will also refund you money if you don't like our product within a period of 10 days. We advise you to keep the original delivery box. Product must be packaged and returned safely in the same packaging used to deliver the product to you. This includes the packaging of the frame, wheels, and components. retain packaging in the event of a return.  Damage caused from improper use or incorrect assembly – such as pedal threads being damaged will be charged. 
 
When a product is returned and a refund is requested. The money will be refunded within 14 working days. The following fees will not be reimbursed:

  • Delivery charges and Return product delivery from Solset (We will pick it up from your address)
  • The cost to fix any repairs/scratches
  • Cleaning costs
  • Packaging Costs
  • Payment Gateway Charges
  • Other Miscellaneous if applicable (usually the overall cost to return a product is around  ~INR 3000 per product but can by more in case of remote location or condition in which product is received in factory). 

In case of Order cancellation 

  • The token amount will not be refundable in case of order cancellation.
  • If the order is cancelled before the dispatch by customer for any reason, payment gateway fees & cancellation charges of 2% will be deducted from the refund. 
  • If the order is cancelled after dispatch by customer for any reason, payment gateway fees deduction for the transaction and two side (forward and return) shipping charges will be deducted from the refund.